Cancellations & refunds

You can move an upcoming visit to another day your marina is served, right from your account, up until the day before. Since we schedule by day rather than a fixed time, there's no fee to move a visit.

Cancel an upcoming one-time visit from your account before its service day for a full refund. If you cancel on the service day after we've already come by, or we complete the pumpout, that visit isn't refundable.

When a paid visit is canceled, we settle the refund with you directly — you'll get an email confirming the cancellation, and the refund is returned to your original payment method. Refunds typically take a few business days to appear.

Plans are month to month with no contract. Cancel anytime from your account or by calling us; your plan and its upcoming visits stop at the end of the current billing period. We don't prorate partial months, but you keep any visits already scheduled within the period you paid for.

If we missed your boat, couldn't finish, or something was off, reach out within a few days and we'll come back to make it right or refund that visit. Keeping the harbor clean is the whole point — we'd rather fix it than leave you unhappy.

Call or text (805) 555-0142, or email hello@venturapumpout.com. We read messages every evening and reply quickly.